The plain rules for using our website and working with us. Short version: we scope everything in writing first, you own what you pay for, and nothing starts without your approval.
By using our website or engaging our services, you agree to these Terms of Service. If you don't agree with any part of them, please don't use our website or services.
These terms apply to all visitors, users, and clients of LA Workflow Architects.
LA Workflow Architects designs and builds custom automation systems for businesses. Our services include, but are not limited to:
The exact deliverables, timeline, and scope of each project are defined in a written proposal or project agreement, shared and approved before any work begins.
When you book a free process review or any other call through our website, you agree to provide accurate contact information. We may cancel or reschedule a call if the details provided are inaccurate.
Free calls are exploratory and are not a commitment from either side to start a project. Any paid engagement requires a separate written agreement or an accepted proposal.
Pricing, payment schedules, and milestones are set out in each project proposal or service agreement. In general:
Your build is yours. Once a project is paid in full, you own the custom automations, funnels, and workflows we build specifically for you. We keep the right to reuse general methods, frameworks, and non-proprietary techniques on other projects.
Any pre-existing tools, templates, or frameworks we bring into your project remain ours. You receive a license to use them within the scope of your project.
We may feature completed work in our portfolio with identifying details removed, unless you ask us not to in writing.
To deliver on time, we need you to:
Delays caused by missing access or slow responses may move the project timeline.
Every project has a defined scope of work, and revisions within that scope are included. Requests outside the original scope are quoted separately and need your approval before we start on them.
If a request falls outside the agreed scope, we'll tell you clearly and give you a cost estimate first. No surprise invoices.
We perform all work in a professional and workmanlike manner. We do not guarantee specific business results, such as revenue increases or lead volume, from the automations we build.
Every delivered build includes 14 days of free fixes for bugs or issues with the work we delivered. After that, ongoing support and changes are available as a separate engagement.
We provide automation and integration services on a best-effort basis. We are not liable for:
Our total liability for any claim arising from our services will not exceed the total fees you paid for the specific project in question.
We treat all client information, business processes, and account credentials as confidential. We don't share your proprietary information with third parties, except where needed to deliver the work (for example, connecting your platforms).
In return, you agree not to share our proprietary processes, templates, or internal documentation with third parties.
You agree not to:
Either side may end a service engagement with written notice. On termination, payment is due for all work completed, and we'll give reasonable help handing deliverables and account access back to you.
We may update these Terms of Service from time to time. Changes are posted on this page with a new "last updated" date. Continuing to use our website or services after an update means you accept the revised terms.
These terms are governed by applicable law. Any dispute about these terms or our services will first be handled through good-faith negotiation and, if that fails, through binding arbitration.
If anything is unclear, or you want to talk through specific terms before working with us, email us or raise it on your free process review.