Privacy Policy

Last updated: January 15, 2025

Introduction

LA Workflow Architects ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using our website or engaging our services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly and information generated through your use of our website and services:

Information You Provide

• Name, email address, and phone number when you book a consultation or submit a form.
• Business name and website URL shared during discovery calls or project onboarding.
• Account credentials and platform access provided for project delivery (handled per our Confidentiality terms).
• Payment information processed through our third-party payment providers.
• Messages, files, and feedback exchanged during a project engagement.

Information Collected Automatically

• IP address, browser type, device type, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• Cookies and similar tracking technologies (see Cookies section below).

How We Use Your Information

We use the information we collect to:

• Deliver and manage the services you've engaged us for
• Communicate with you about your project, consultations, and scheduling
• Process payments and send invoices
• Improve our website, services, and client experience
• Send occasional updates about our services (only if you've opted in)
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

To deliver our services and operate our website, we use trusted third-party tools. These may include:

• GoHighLevel (CRM, funnels, and client communication).
• Google Workspace (email, calendar, and file storage).
• Stripe or PayPal (payment processing).
• Make.com, n8n, or Zapier (workflow automation platforms).
• Analytics tools (website traffic and usage data).

Each third-party provider has its own privacy policy governing how they handle your data. We only share the minimum information necessary for them to perform their function.

Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Understand how visitors use our website (analytics)
• Support the functionality of booking forms and embedded tools

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Project-related data is retained for the duration of the engagement plus 12 months for support and reference
• Client account credentials are deleted from our systems within 14 days of project completion
• Marketing contact information is retained until you unsubscribe or request removal
• Website analytics data is retained in aggregated, non-identifiable form

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. These measures include:

• Secure storage of credentials using password managers and encrypted tools
• Limited access to client data on a need-to-know basis
• Use of HTTPS across our website and client-facing tools
• Regular review of third-party tool security practices

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we update or correct inaccurate information
• Deletion: Request that we delete your personal information, subject to legal obligations
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a commonly used, machine-readable format

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.